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Information that we collect, and how we use it
Torex collects information from our users when they create their account on our website or mobile application, when they request copies of publications, when they respond to a survey that we run or fill in forms on our website or mobile application, seek additional information regarding our services, from public sources, from examination of public and private blockchains, from third parties who are entitled to disclose that information to us. Some of the forms for Torex registration, enrolment, account setup, and other purposes may ask users to give us contact information, unique personal identifiers, financial information, subject areas of interest, and/or demographic information.
In some cases, Torex may be mandated by law to collect certain types of personal data about users.
Wherever we collect personal data from our users, it will generally be done from our end. However, in some cases we may collect personal data from a third party, such as through our users’ representatives, contractors who provide services to us or third party who act as referral to us.
The kind of personal data that Torex collects and holds about users include: identifying information such as your name and date of birth; contact information such as your postal address, email address and telephone number; social media handles and other social media profile information that you make available to us or the public; financial information such as credit or debit card, bank account or other payment details; online identifiers that may also constitute personal data, such as your MAC address, computer and mobile device unique device ID and IP information based on your internet connection settings; block chain identifiers, such as block chain addresses and public keys; usernames and passwords that you create when registering for an account with us; details of any products or services that we provide to you; information about how you use the products and services we provide; records of our communications with you, including any messages you send us; identity verification information, such as images of your government issued ID, passport, national ID card, utility bill or driving license.
Without this information, we may not be able to provide you with our products or services (or with all of the features and functionality offered by our products or services), to respond to queries or requests that you submit to us and to protect against the risks of cybercrime, fraud, money laundering and terrorist financing.
Storage and security of personal data
We generally store the personal data that we collect in electronic databases, some of which may be held on our behalf by third party data storage providers. Torex may keep hard copy records of this personal data in physical storage facilities. We use a range of physical and technical security processes and procedures with intention to protect the confidentiality and security of the information that we hold, and we update these from time to time to address new and emerging security threats that you become aware of.
If you are a registered user of our services, the security of your personal data also relies on your protection of your personal data and particularly any identity information and your secure access credentials (e.g. password and mobile authentication device or service) used to access services provided by Torex. We recommend you not to share your secure access credentials with anyone. If you lose your secure access credentials or share them with a third party for any reason, the third party may have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your secure access credentials, you can change them and contact us at [email protected].
We may be compelled to surrender personal user or customer information to legal authorities without express user consent if presented with a court subpoena or similar legal or administrative order, or as required or permitted by the laws, rules, and regulations of any nation, state, or other applicable jurisdiction. Also, in the event of a violation of the terms and conditions of use of the website and the mobile application or a violation of any restrictions on use of materials provided in or through the website and/or mobile application, we may disclose personal user information to our affected business partners or legal authorities.
Third party websites
Some pages made available through Torex website may include links to third-party websites. These sites are governed by their own privacy requirements and policies, and Torex is not responsible for their operations, including but not limited to their data protection practices. Users submitting information to or through these third-party websites should review the privacy statements of these sites before providing them with personally identifiable information.
The website and/or mobile application may allow you to share certain content related to Torex on a social media or network. In case you share the content or information through a social media or network, you become involved in relations with the third party that provides the social media or network. You can visit the privacy policies of such third parties to obtain more information about the purpose and scope of data collection and the processing of such data by such entities. We do not bear any responsibility for such Third parties bear their own responsibility for data collection, use and storage.